Repeat A: I have a problem with the checking account I have at this bank. B: What seems to be the problem? A: I keep getting hit with fees but I'm not getting my statements. B: Did you opt to get online statements? A: I did but I haven't seen any in my inbox. B: Perhaps they are going to your spam folder? A: I didn't even think of that. B: We can't refund all of your fees but I can refund this month's. A: That would be helpful. B: May I suggest you get regular paper statements? A: Since I'm not tech savvy that's a good idea. B: Just confirm your mailing address for me.