22. Calling to Cancel a Reservation
A: I need to cancel a reservation.
B: Can you tell me the name the reservation is under?
A: Sure! The reservation is under the name Carlos Jones.
B: Can you please confirm your billing address?
A: It's 116 Lighthouse Road in Boston.
B: Did you want to reschedule the reservation?
A: No, I need to cancel it outright.
B: So I'm canceling the reservation from March 3 through 5th, correct?
A: That is right.
B: The cancelation will be subject to a $15 cancellation fee.
A: No one told me that when I made the reservation.
B: I'm sorry, sir. You can pay the cancellation fee or be charged for the full stay.
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