14. Returning a Defective Item
A: Excuse me. I would like to return this.
B: What seems to be the problem?
A: It's not working correctly.
B: When did it start having problems?
A: As soon as I took it out of the box.
B: I see. Would you like to exchange it?
A: No, I think I'd just like my money back.
B: Alright. Did you pay with a credit card?
A: Yes, I paid with the store credit card.
B: I'll return the purchase price to your card.
A: Can I get any cash in return?
B: No. You now have store credit in your card.
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